Tips for Taps Blog
Tap Score Customer Support–Why It Rocks
The #1 goal at Tap Score? Be helpful.
Tap Score support team includes world-class advice and assistance from engineers, scientists, and toxicological researchers. The goal is to bring sophisticated water quality advice to anyone who needs it. We believe that if you trust your water quality, it’ll lead to a healthier life and planet.
If you're not yet a Tap Score customer then you can rely on fast and intelligent help picking a test on mytapscore.com. Click the support button and chat live with our team right away. You can also email us at firstname.lastname@example.org.
Your Free SimpleLab Account
If you’re a customer of Tap Score, your questions and feedback will get immediate attention when you log into your free SimpleLab Account. All Tap Score support for existing customers is provided through your free SimpleLab Account for reasons of privacy, speed, and quality.
Logging into your SimpleLab Account for support is important because it ensures we know “you are you”, and it makes it much easier and faster for us to pull up your reports and any other personal or private information.
Once logged into your SimpleLab Account you can chat with the support team and ask any questions you have– test selection, treatment recommendations, etc.
You have several ways to get a hold of Tap Score (and SimpleLab) for support.
How To Get World Class Water Testing Support
We make it easier than ever to get expert advice and support when and how you want it.
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47 Analytes Tested
Basic test panel for water utility customers primarily concerned by metals, aging pipes, and infrastructure.
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109 Analytes Tested
Ideal baseline for testing tap water provided by a local water utility–including metals, minerals, and chlorine-related byproducts.
Extended City Water Test
118 Analytes Tested
Comprehensive testing for the core concerns impacting utility-provided tap water, plus analysis of radioactive particles and additional disinfection byproducts.