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Tap Score Customer Support–Why It Rocks

Tap Score Customer Support–Why It Rocks


The #1 goal at Tap Score? Be helpful.

Tap Score support team includes world-class advice and assistance from engineers, scientists, and toxicological researchers. The goal is to bring sophisticated water quality advice to anyone who needs it. We believe that if you trust your water quality, it’ll lead to a healthier life and planet.

If you're not yet a Tap Score customer then you can rely on fast and intelligent help picking a test on Click the support button and chat live with our team right away. You can also email us at

Your Free SimpleLab Account

If you’re a customer of Tap Score, your questions and feedback will get immediate attention when you log into your free SimpleLab Account. All Tap Score support for existing customers is provided through your free SimpleLab Account for reasons of privacy, speed, and quality.

Logging into your SimpleLab Account for support is important because it ensures we know “you are you”, and it makes it much easier and faster for us to pull up your reports and any other personal or private information.

Once logged into your SimpleLab Account you can chat with the support team and ask any questions you have– test selection, treatment recommendations, etc. 

You have several ways to get a hold of Tap Score (and SimpleLab) for support. 

How To Get World Class Water Testing Support

We make it easier than ever to get expert advice and support when and how you want it.

  • Live chat for prospective customers is available anywhere on If you're already an existing customer, log into your SimpleLab Account and chat with our live. If we are out of the office, we’ll reply to you by email first thing the next day (Monday-Friday and sometimes weekends).

  • Email is great too. Email us anytime with questions and we get back to you quickly,

  • Phone isn’t forgotten. We love talking with customers, because we know how helpful it can be sometimes. It’s more difficult to share private information but we’re always happy to offer phone support where and how we can. For the best customer support, we strongly urge you to send us a short summary regarding the topic to–this will ensure we can connect you with the right person on the team who can help out. Alternatively, if you would like to call our general line, call this number: 510-697-1614
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About The Author
Kelly McCabe


Kelly McCabe, Head of Customer Relations, brings over a decade of customer service excellence to the SimpleLab and Tap Score teams. Fueled by a passion for helping others and creative problem-solving, Kelly plays a pivotal role in enhancing customer relationships and providing vital education about water quality. With a Bachelor's in English from UC Berkeley, she leverages her effective communication skills to contribute to customer success and satisfaction. When away from her desk, Kelly enjoys hiking with her trusty trail dog, Domino.
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