Shipping
How does shipping with Tap Score work?
Tap Score packages ship from our US distribution center to you Monday through Friday.
All orders are shipped via FedEx.
All packages include a free shipping option, with the ability to upgrade to faster options during checkout.
As you complete the checkout process, you can select your preferred shipping speed for both delivery to you and return shipping to the laboratory.
Important Information
- Most orders ship within one business day of purchase.
- Some testing packages include Overnight return shipping to the lab by default. Please check the product page to confirm whether this is included.
- For relevant tests, kits include ice packs and coolers to protect temperature-sensitive samples.
US Shipping Methods
Standard (Both Ways)
This free shipping option ships via FedEx and is typically fulfilled within 36 hours of placing your order. Orders generally arrive within 2–4 business days after shipment.
Standard | Overnight Return
Some products can be upgraded to overnight FedEx return shipping to the laboratory. With this option, orders are shipped to you via FedEx and include a FedEx Overnight return label for the lab.
Note: Some orders include overnight FedEx shipping by default. You can check the product page or contact Customer Support if you have questions.
Overnight (Both Ways)
Some products are eligible for overnight FedEx shipping both to you and back to the laboratory. With this option, orders are shipped to you via FedEx Overnight and include a FedEx Overnight return label.
Important: Overnight orders are processed Monday through Friday. Overnight orders placed on weekends will ship the next business day.
Any Overnight (Both Ways) order must be placed before 2:00 pm PST to ensure same-day shipment. Orders placed after 2:00 pm PST may ship the next business day.
Note: Some delivery locations do not receive Saturday delivery via FedEx.
Urgent Orders
Need it yesterday? If you are on a tight timeline, please visit our Support Page before completing your order to confirm that we can meet your needs.
Custom Shipping
Not seeing a shipping option that works for you? Please contact our Customer Support team to discuss custom shipping options. We will do our best to accommodate your request.
International Shipping
We can ship internationally; however, we are not able to provide free shipping for international orders as we do for US domestic orders.
Additionally, we are unable to provide prepaid return labels to the laboratory. We will provide instructions on how and where to return the package for testing.
Sample Preservation During Shipping
Tap Score kits with temperature-sensitive samples will include ice packs and coolers to protect the sample during shipping. It's extra important to follow the instructions on how and when to sample for these kits.
Still need help?
We're happy to help you with all questions about shipping with Tap Score. You can reach us via chat and email below.
How do I change an order I already placed?
Please reach out to Customer Support ASAP if you need to make an adjustment to your shipping address or shipping speed. We will do our best to accommodate your requests. The earlier you reach out, the more likely we can make the requested changes.
My order did not arrive. What should I do?
Please check with neighbors to ensure your order was not delivered to the wrong address. You can also access the tracking directly from the shipping carrier via your SimpleLab account. The carrier tracking tools can sometimes take some time to update so make sure to give it 24 to 48 hours to update.
How do I return my kit to the laboratory?
Each package comes with a prepaid return shipping label back to the testing facility.
Simply peel the back of the sticker for the label and attach it to your package, taking care that any old shipping label is covered, and drop it off at the designated carrier location. No need to wait in line, you can just drop it off.
If your package has multiple components, remember to stay organized! The tracking for the return labels are automatically synced to the respective package.
Can I drop off my sample in person?
No. Samples must be shipped to the correct lab. Follow the instructions in your kit and use the included shipping label unless otherwise specified.
I lost my shipping label!
Please reach out to Customer Support!